Step 1: Initial Setup
• Start with your padlock in the open position
• Press any finger to the sensor and hold until the blue light appears
• This activates registration mode

Step 2: First Finger Training
• Lift your finger completely once the blue light appears
• Repeatedly place the same finger back in slightly different positions
• Slightly rotate your finger (about 15°) with each press
• Do this for 10+ variations until the green light activates
• A red light means you need more position variation

Step 3: Second Finger Registration
• Once the green light appears, begin scanning your second finger
• Repeat the same process as in Step 2
• After the green light turns off, setup is complete
• Your padlock is now ready for normal use

Your Lock is Always Secure
• The padlock stays firmly closed, even if the battery dies completely
• All stored fingerprints are safely retained for 6+ months without power

Gentle Low-Battery Warnings
• Flashing red light during unlock attempts
• Beeping sound alerts you when battery is low
• You'll still be able to unlock the padlock 5–10 more times after the first warning

Easy Power Restoration
• Recharge using the included USB-C cable (compatible with phone chargers or power banks)
• A 5-minute charge provides enough power for several unlocks
• Full recharge takes about 1.5 hours

Your SmartLock can store up to 10 unique fingerprints, giving you flexibility to share access while keeping security tight:

• Store multiple fingers from the same user for convenience
• Easily add or remove fingerprints using any registered finger
• No app or Wi-Fi required—management is done directly on the lock

Step 1: Enter Registration Mode
• Unlock the padlock using any already-registered fingerprint
• Hold that same finger on the sensor until the blue light appears (about 5 seconds)

Step 2: Train New Fingerprint
• Lift your finger completely
• Press the new finger you want to register
• Slightly adjust the position with each press (rotate about 15°)
• Repeat this process 6–7 times until the green light appears

Step 3: Completion
• Green light means the new fingerprint was successfully registered
• The padlock automatically exits setup mode
• Test your new fingerprint right away to confirm it works

Not at all—your SmartLock is built to be just as tough, if not tougher, than traditional padlocks:

• Made from military-grade zinc alloy for high resistance to cutting, prying, and harsh weather
• Solid body design with no mechanical weak points (no keys to pick, no shims to bypass)
• Engineered for long-term durability in real-world conditions

Individual fingerprints can’t be deleted, but you can reset the lock to factory settings and re-register only the ones you want. Here’s how:

• Unlock the padlock using any registered fingerprint
• Keep your finger on the sensor without letting go
• After about 20 seconds, the red light will turn on
• The lock has now reset and is ready for a new setup

Yes—your SmartLock is built to handle outdoor conditions with confidence:

• Made with weather-resistant materials to withstand rain, dust, and temperature changes
• Durable zinc alloy body resists rust and corrosion
• Works reliably in typical outdoor environments like gates, sheds, and lockers
• For best performance, avoid submersion in water or prolonged exposure to extreme weather (e.g., freezing rain)

A full charge gives your SmartLock long-lasting performance:

• Up to 6 months of standby time on a single charge
• Supports approximately 2,000 unlocks before needing to recharge
• Low-battery warnings give you plenty of time to top up before power runs out

We aim to deliver your order as quickly as possible:

• Standard delivery time: 1-2 weeks for most orders
• Delivery times may vary based on your location and order size
• Orders are processed and shipped as quickly as possible after purchase

We do not offer refunds for change of mind or if you no longer wish to keep the product. However, if your item is defective or damaged, we are happy to assist you with a replacement. Here’s the process:
1. In the case of a defect or damage, you do not need to return the product.
2. Please send clear photos or a video showing the defect or damage to shopsmartlock.help@gmail.com.
3. Once we’ve verified the issue, we will send you a replacement product at no additional charge.

We are committed to ensuring the quality of our products and your satisfaction with your purchase.